Chapter 4

Does a second barista actually mean more cups?

Thêm một người đứng quầy có thêm ly nào không?

The chapter's question

When two people are behind the counter, what does each one do?

Big idea

Adding a person does not automatically add drinks; it only does when the two do not get in each other's way.

In this chapter

  1. Part 4.1

    Split by Drink or by Step

    How do my two staff divide the work?

  2. Part 4.2

    Where They Collide

    Is there a point at the bar where two people have to wait for each other?

  3. Part 4.3

    Does a Third Person Help

    Does a third person make the bar faster or just more crowded?

  4. Part 4.4

    Off-Peak Duties

    Outside the rush, what does my second person do?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Counter and Ninety Seconds is free to read right here.

Read in Conan School

Chapters of The Counter and Ninety Seconds

  1. 1.Is the time lost in the hands or the steps?
  2. 2.Do guests leave from waiting, or from not knowing?
  3. 3.Is rush-hour speed bought during the quiet hours?
  4. 4.Does a second barista actually mean more cups?
  5. 5.How do I know the bar is actually faster?