Chapter 5

Does changing the roadmap really break trust?

Đổi lộ trình có làm mất lòng tin không?

The chapter's question

When the roadmap has to change, who do I tell and what do I say?

Big idea

Roadmaps changing is normal; changing without explaining why is what loses trust.

In this chapter

  1. Part 5.1

    A Review Rhythm

    How often do I review the roadmap?

  2. Part 5.2

    Logging the Why

    Where is the reason for each change recorded?

  3. Part 5.3

    Telling Those Affected First

    Who needs to hear before the new version is sent widely?

  4. Part 5.4

    What Old Roadmaps Teach

    Comparing the version from six months ago with what was actually done, what do I learn?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Map on the Wall is free to read right here.

Read in Conan School

Chapters of The Map on the Wall

  1. 1.Is a roadmap a promise or a decision tool?
  2. 2.Can a roadmap admit what it doesn't know?
  3. 3.Which roadmap item can't answer the question why?
  4. 4.One roadmap, why tell it three different ways?
  5. 5.Does changing the roadmap really break trust?