ExecutiveSomeone deciding in the moment with a customer
When what is in front of me is in no rule, I want to decide now, so the customer is not waiting on an answer from elsewhere.
Khi tình huống trước mặt không nằm trong quy định nào, tôi muốn quyết định được ngay, để khách hàng không phải chờ một câu trả lời từ nơi khác.
Job context
- Who
- Somebody deciding at the front line
- When
- In the moment of serving
- Trigger
- A situation absent from the manual
- Situation
- Rules are written from situations already known
- Constraints
- The customer is standing there waiting
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member