CommerceSomeone with a problem on an order
When something is wrong, I want to reach whoever can resolve it, so I am not telling my story four times.
Khi món hàng của tôi có vấn đề, tôi muốn nói được với người giải quyết được, để không kể lại câu chuyện của mình bốn lần.
Job context
- Who
- Somebody complaining about a purchase
- When
- After the problem is found
- Trigger
- Telling it from the start for the fourth time
- Situation
- Each contact is a different person
- Constraints
- There is no route to whoever can decide
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member