Users Living With a Product That Keeps Changing
- Customer
- Someone using a piece of software or a service daily for their own work
- Context
- Depending on something whose changes are decided by other people
The Jobs of whoever stands at the receiving end of product decisions, the person who relearns whenever someone far away decides to improve something that worked.
5 Jobs
- 01When an update moves everything, I want to keep my way of working, so I do not relearn a tool I had mastered.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 02When I have put years of data into a product, I want to know I can get it out, so I am not locked in by my own effort.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 03When I hit a real problem with a product, I want it to reach whoever decides, so my feedback does not stop at a form.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 04When I must use a new tool for my work, I want to become fluent quickly, so I do not spend weeks working more slowly than before.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 05When I am in the middle of something, I want not to lose it to a fault, so my effort does not depend on everything working perfectly.5 Pains · 5 Desired Outcomes · 5 Existing Solutions