Customer Success

People Connecting Several Systems

Customer
Someone making several systems talk
Context
Each party owns only its own side

The Jobs of someone working in exactly the gap no provider will own.

5 Jobs

  1. 01When two of my systems must speak, I want them connected, so nobody spends a day copying data.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When my company has twenty connections between systems, I want them to last, so something is not breaking every week.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When three systems give three numbers, I want to know which is right, so a decision does not rest on a wrong one.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When the data I need sits in an old system with no connection, I want it out, so it is not copied by hand each month.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I have five systems to connect, I want to know whether to keep connecting or to replace some, so I am not adding wires I will have to cut.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member