Chapter 3

Do guests pay for style, or for a good sleep?

Khách đến vì phong cách, hay vì một giấc ngủ ngon?

The chapter's question

Where should my first money go?

Big idea

Guests pay for sleep, hot water and cleanliness before they pay for style.

In this chapter

  1. Part 3.1

    Three Things Guests Always Mention

    Beds, hot water, sound insulation, how does my place stand?

  2. Part 3.2

    What Guests Never See

    What do plumbing, electrics and drainage cost?

  3. Part 3.3

    Styling and Photos

    What share of the budget goes to things that photograph well?

  4. Part 3.4

    What Breaks First

    Which items will I have to replace within two years?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Before the First Guest is free to read right here.

Read in Conan School

Chapters of Before the First Guest

  1. 1.Does welcoming everyone mean nobody picks me?
  2. 2.Is one more room more money, or more trouble?
  3. 3.Do guests pay for style, or for a good sleep?
  4. 4.How risky is opening first and filing paperwork later?
  5. 5.Am I renovating before knowing my break-even?