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Chương 1
Who is my customer inside this account, really?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
The Signer
1.2
The Daily User
1.3
The Budget Owner
1.4
The Bystander
Read chapter 2
Does the org chart show who is on my side?