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About Conan
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Chương 1
Are support tickets chores, or a forgotten goldmine?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Bug, Question or Wish
1.2
Questions Are Design Bugs
1.3
Those Who Never Write In
1.4
One Source Among Many
Read chapter 2
Feedback is everywhere, so why can't anyone count it?